FCMB customers groan under poor service delivery
Numerous customers of the First City Monument Bank, (FCMB) who thronged the Joju Junction, Sango-Ota branch of the bank in Ogun State lamented poor service delivery by staffers of the financial institution, yesterday. The customers who visited the bank to make transactions for the festive period, were disappointed with what they termed the inept attitude of the staff who abandoned customers on a long queue without attending to them. Some of the customers who spoke with National Monitor regretted banking with the financial institution for their poor service delivery and customer care service. One of them, Mr. Semiu Babatunde, described the experience as horrible and unpalatable. Semiu noted that while the banking hall was crowded with hundreds of customers, just two cashiers were at the counter to attend to them, making an ordinary banking transaction that ought to have ended in minutes, to drag into hours of waiting. He said:”We don’t even know if this is a bank or mark